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2018-11-06 Data Center Services: Texas Private Cloud Request for Comment Conference and Webinar

2018-11-06 Data Center Services: Texas Private Cloud Request for Comment Conference and Webinar

thank you guys for joining us today this
is the next generation data center services and I’m not gonna go to all of
that I call it private cloud request for comment I really appreciate appreciate you
all showing up I know parking not a lot of fun down here anymore so it’s a lot
of dedication to get you all in the room I’m Colleen Berkeley I’m the director of
procurement services for DIR and you’ll see my name on all of the data center
services stuff as the point of contact please contact me don’t contact my
colleagues we really are doing a single point of contact and it starts now
so if you have questions send them to me my contact information is on the DIR
website and it’s available on the ESBD due to some technical difficulties
we are not going to be able to follow our standard question and answer
process that we’d established using Mentimeter you’re still going to be
allowed to ask questions there was a little strip of paper available at the
sign-in sheet if you did not see that little strip of paper I’m going to give
you a readout if you are in person and you would like to have a question
answered at the end of the conference send an email to [email protected] and Hershel Becker is handing out the little strips if you need any for
the webinar attendees please use the question pane and again we will address
questions at the end of the session that doesn’t mean that you should sit there
and hope you remember so send them as you’re coming up with the questions and we’ll
try to get to them at at the very end so this is our first ever request for comment
process that we are running through you guys are the inaugural audience since
it’s the first ever we thought we would explain to you the purpose of doing this
request for comment first and foremost we are really trying to engage you all the
vendor community as early in the process as possible we’ve had the series of
market engagements event this is really just the next iteration of that market
engagement that ability to let you all have some feedback as we are drafting
requirements and we want to make sure that we’re giving you adequate time to
build in any partnering agreements that you have and to identify teams should you
choose to respond to the solicitation that is forthcoming
secondly this is allowing you all to provide us feedback on the draft
requirements we really are asking earnestly for your help and making sure
we don’t have big misses that there is no overlaps with what you’re seeing and
that we’re not doing something that is completely out of line with what the
market is doing this is not however the question-and-answer period for the
request for offer that will be issued later so you may have lots of questions
about what you’re seeing when can I see this
can we take an exception there I’m not answering them we will take your
questions that you submit we will try to where we can address in the requirements
a way to answer those questions and then we will have a question and answer
period for you during the RFO once the requirements have stabilized right now
this is still a draft once we take it down from the street we are going to
submit it to the contract advisory team for their review and approval and then
those will be the finalized requirements that will be released in the RFO so
you may see some changes throughout this process from what is posted now but our
current document the RFC that you have that statement of work is the best rough
draft that we can give you at this time oh and the RFC period ends on November
16th that’s next Friday so we’re asking that you submit comments to us using the
link provided in the RFC documents we want to make sure that we maintain the
anonymity of the process this way if you have burning questions and you’re afraid
that it’s gonna tip your hand in some way shape or form or you have a question
and you’re afraid that if you ask it we’re gonna think poorly of you in some
way we are stripping out this Wufoo format that we are using will maintain
the anonymity we also ask that you not include marketing material because that
kind of defeats the purpose of all of the work that we’ve gone to set this up
do use the form anything that comes in outside of the form may not be considered
I’m not going to open it I’m gonna give it to someone else and they will make
the determination when you are making comments on sections
make sure you’re giving us the appropriate page and the section number
so we know where you are trying to call our attention we did give you some
guidelines in that Wufoo form on the areas we are specifically looking for
your help in you’re welcome to just answer those areas or to expand it to
what you think we need no know make sure I covered everything and then the legal disclaimers because it’s anonymous we are not scoring anything that comes in
whether or not you respond to the RFC does not in any way affect what your
solicitation score will be this is completely voluntary so don’t
expect it to be the either enhance or diminish your score in the process any
comments that we receive are subject to the same protection as any solicitation
response that you give us so they will remain confidential will not be released
until after the procurement has been concluded should we get a PIR though a
public information request it will be subject to the same process that we fall
follow for all PIR requests we’re really looking to obtain your
feedback this is not the formal request for offer I’ve already gotten a lot of
questions not from anyone here today about where they need to submit their
bids all of that information will come to you later when the requests for offer
is posted at that time you will have the ability to ask any questions if we’re
not clear I can’t reiterate it enough this time when you’re trying to ask
questions I am not posting those questions I’m not posting those answers
we’re really looking for you all to tell us where you think we’ve got it wrong
so with that are there any questions before I hand it over to Chad if you
have questions send them on in the emails to the appropriate address or use
the comment feature on the webinar just make sure I can take a pause and now I’m
going to turn it over to Chad to talk about our desired outcomes Hi everybody uh so I wanted to reiterate
something Colleen had said and I don’t know if any of you I saw a recent article and
I think it was maybe state scoop around some data points or some discussions had at
the last NASCIO conference around some of the difficulties private vendors
are having doing business with public entities and one of the biggest
complaints that was borne out of that discussion was the lack of information
and or the the inability to understand what a government entity really is
asking for aside from the SOW that’s flipped over the wall and they literally I
think used that term like sort of thrown over the wall that said we have
worked very carefully with Hershel Becker and his staff Colleen and Amy so
on and so forth around trying to relay that that is in our heads and and not
just word format but verbal format as well so to that end again my name is Chad
Lersch I work for John Hoffman CTO here at DIR I am director of enterprise strategic
sourcing for those who you who don’t know me and I see some familiar faces
here and some non familiar faces so for the familiar faces welcome back
hopefully I give you at least one or two new data points that you haven’t already
heard because I think I’ve discussed this ad nauseam but and for those who
have not been here before I hope this is nets useful to you and your time up on
the screen there you see the DCS vision and the desired outcomes this process
and/or the research behind the ultimate statement of work started well well over
a year ago it sort of started with conversations between CTO chief
technology office and operations around how we could generate some improvements
in the current steady state operations of the program and then
through a series of conferences market research vendor in and a ton of
discussion and communication Art of the Possible’s with various vendors in the market we have come to this point which is the draft our statement of work and
again I encourage feedback and input for the RFC I think it not only benefits both
you guys there in the audience as well as DIR our hope is is we accomplish the
vision and the desired outcomes all of them and we at the right price point
right so to the extent you can provide that feedback it would be very
helpful and I guess I advance these myself okay so again this model which I
tell my colleagues internally that I’m trying to make this model go viral
because it is my first and only attempt at a graphic I’m not good at that let’s
just say that so I’m very proud of this because I did this myself so there’s
that anyhow this is sort of meant to show what we expect the next generation
DCS to look like as you know the Texas
private cloud statement of work is out it was or at least the draft statement of
work was let last week you can expect public cloud manager statement of work you can expect the print mail you can expect the mainframe as a service and then on
upwards you see the network the security and then the technology solution
services some of these are not new in form to folks here in the room but there
are some new components to them which I’ll try and address today and others are
largely new in form primarily the technical solution services there at the
top you see is really meant to sort of drive all the innovation that we’re
hoping to see within the the other individual service components down below
but for purposes of today unless there are any questions that you guys would
like to ask either now or at the the conference I’m happy to answer any
questions around any of this to the extent I can I’ve already done it on a
lot of this but I’m more than happy to talk about it to the extent it’s
appropriate but I’m gonna focus really on Texas private cloud and up there
you’ll see the vision and the general elements of the texas private cloud but I
just want to summer summarize it in a nutshell
to you and one of the things I want to say is first and foremost DIR doesn’t
pretend to know everything of the Texas private cloud right there’s a reason
we outsource so we have a general level of expertise within we certainly
understand how the data center program has operated to date right with current
technologies current processes current people we don’t know all there is to
know about how that should operate in the future what we have tried to do in
this statement of work is outline the expectations the requirements we have
tried to be prescriptive on what we’d like to see without being
overly or descriptive without being overly prescriptive about how you accomplish
those end objectives that’s all to say that I one thing I think I should note and one
comment I’ve heard often the on-prem or the dual data center model isn’t really a
cloud right and to the degree compare it to a public cloud you’re right that’s
not a cloud it’s it’s really sort of distinct and different from the public
cloud however again this is sort of the objective the long goal here which is
we’d like to see the next generation data center on-prem the dual data center model
evolve into a cloud like experience which effectively nets a sort of
utilization based model similar to that which you see in the public cloud so
ultimately the idea is and where I started with this was we have worked very
closely with our provider today to evolve the on-prem
the data center on-prem model to a hybrid cloud in which we have hooked in
both the Microsoft Azure cloud and the AWS cloud tomorrow what we’d like to see
is that game elevated right and so to the extent the private cloud can look and
feel like the public cloud and vice versa ultimately my end goal is that our
customers really don’t care and don’t know ultimately it doesn’t feel any
different to them whether they’re compute is running in our private data
center or a public cloud that’s hooked into our private data center right so
that is the end goal here we also understand that this is going to be an
iterative process and you’ll see in the request for comment
various transformational projects so the expectation is ultimately at least
preliminarily that the next provider will step in and assume operations and then
help the state and its customers transform the dual data center today
into a true private cloud with hyper converged technology with software a
true software defined data center so with that I’ll skip to the next part let me
see if I’m missing anything here well you see the flexible market-based
pricing that really goes in line with what we expect the the Texas private cloud to
really be like the one thing I want to note and something we’ve wrestled with
internally is the the notion of consolidating either existing customer
compute that is far reached around the state and/or consolidating new customers
that aren’t geographically located close to our central Texas dual data centers
today and the expectation is is that as the data centers evolve into a software
defined data center and partner with what we would expect to come of a
network component in a software-defined Network
the reach of the dual data center in Central Texas today will expand across
the state of Texas and it won’t really matter where the customers’ compute live
because we will have pushed the data centers out to the edge and we will have
leveraged regional compute where it’s appropriate and we will have put in
place the right software defined network to accommodate that so that’s kind of an
essential element in this strategy and I will note it I emphasize both existing
customers and future customers we have had historically some trouble bringing
on some customers especially local customers that are more than let’s say
50 or 100 miles away at a point in time like at some point in the past we engaged with
the city of Houston around a specific project and it was determined that it was
there was latency issues it was too far away from our centralized data centers I
don’t that should not be an issue going forward it really shouldn’t and I think
that is a position of DIR and that’s what we hope to solve in addition to that we
have existing customers today that haven’t consolidated all the compute that they
have out there and that again because it’s not geographically located there’s
latency issues there’s technology issues and we expect to ask the vendor community to address those issues or at least give us ideas around evolving technologies
and noting the fact that we’re not experts in this arena we we know
what we want but we’re hoping that you can help us
get there so and then that fits into the growth potential the customer base
growing the customer base as I think we’ve always tried to emphasize the more
customers we have the more volume we have hopefully the further
we can drive the cost of the budget down even further so that is certainly an
expectation and sort of dovetails into the technologies that will help us
regionalize our dual data center model today
so with that I think I will close and ask any of y’all if you have any
questions for me immediately otherwise I will cede to whoever is next in the deck Sally Thank You I am Sally Ward I am the
Director of Planning and governance within our chief operation office and I
want to talk a bit about what kind of feedback we really hope that you will
provide for us the first one I have to advance it okay all right
overall SOW the scope of work the clarity opportunities for simplification
this is the one where I picture you by the watercooler saying can you believe they
put in five pages to ask for this one thing that could be done in one
paragraph can you believe that they didn’t ask for X but they asked for y
can you believe that they’re making this thing so complicated why couldn’t they just do
blip we’re hoping that you tell us that we want to be able to make it a simplified
clear-cut scope of work and we’re hoping that this process helps both of us create
that the second one we hope you tell us where perhaps there’s some information you very much need in order to price or respond if we’re asking for a then
you’re gonna need to know the quantities of this or the quantities of that you
know what are some of the things that you will need to know to be able to have a
good solution and a good price we’d like to know what
those things are so we can provide that in the data room or in the scope of work
itself and avoid the length of time that it would take for us to for you to just submit
a question later for us to develop an answer send it out everyone go ahead and
tell us those things now we’d like to know where potentially we have deviated
from how the market typically does something such that work asked for more
cost don’t assume that if something is in our scope of work and you scratch our
heads and say wow they’re willing to pay for that don’t assume that we understood
that we were asking for a huge ticket item tell us if you think that we’re
going away from the way market is doing something maybe there’s a good reason we
have to do it that way because we’re Texas or we’re state government or there’s a good reason
but may not so don’t assume that we know tell us where you see potentially we’ve
increased the cost and we don’t necessarily have to do that the service
level agreements we hope you will look carefully at our proposed SLA’s and the
model that we proposed to you and talk to us about any issues that you might see
with the SLA’s tell us if we are missing something tell us if something’s
untenable give us some feedback about that the next one is a complicated matter that
we really do hope that you give us some of your good wisdom and advice and on this
is in in the infrastructure space you know there’s always a lot of projects
right big ones little ones complex ones projects that last year projects that
just last a month and when customers ask for projects they really want the
ability to start that whenever they get approval for that funding they want to
be able to go they want to be able to have the staff
there so that projects just keep going routinely we on the other hand are
trying to find the best way to provide that bench of project staff those
technical people that are actually doing the project work how do we provide that
bench that’s not in we’d have to pay each and every time and wait for
somebody to get hired and pass a background check and get on boarded and
all of this where we could have some sort of a bench to meet those project
demands we’re curious if you have good methodologies good models or solutions
and pricing models that would help us address that need we’re also interested
in your thoughts about the different roles and responsibilities that we have
put into this RFO for a software-defined data center this is a
big step for us a big change and we are curious as to what we might have missed
what we might need to consider given that there are going to be multiple service
component providers all providing the infrastructure service to our customers
if you believe that we’ve missed something we hope that you’ll tell us
we’re giving you the procurement and transition schedules when we think we’re
going to be releasing an RFO when we think that we would be requesting a
proposal back and for all the various different service components we’re interested in
your feedback about that still we’d like to know now not after we’ve released the
RFO so think about it think about the timing schedules holidays if there are if
there are issues we’d like to know that now
before we send it out lastly we’ve put some information in the RFI about where we
see there are potential conflicts of interest between service components such
that we may want to segregate the vendors who actually have that contract for
those service components so we have indicated where we see some conflict of
interest where we don’t believe that we would be hiring the same vendor to do
both service components we ask you to think about that carefully if you have
comments concerns questions we would like to know those now before we release
the RFI, the RFO is there anything that I missed
looking at the team no then back to you okay I get to talk to you about the fun
release schedule since you all made it here today I’m going to assume that you
are familiar with the current contracting initiatives page where we have all
the different RFC’s, RFO’s, all of the procurement projects for DIR
listed we are going to be updating that throughout this process so if you don’t
know that page find it bookmark it keep up with it because as dates change I’m
committing to you since I’ve now been empowered to make website changes on my
own that I will update the dates as I know them
so our current schedule is behind me on the slide you can see we’re looking at
releasing the Texas private cloud as an RFO in December I will tell you now this
is late December so late it may be January December we are subject to a CAT
review and approval that’s the contract advisory team review and approval
there’s a 30-day review window which is why we are closing the request for
comment as early as we are because I need to then clean up the doc to get
the RFO package and get that over to CAT so I can start that clock current rule
changes have made it such that I no longer get to count to 30 and then
release if I haven’t hear from CAT I have to wait for them so if there is a delay
it is likely that CAT is taking longer to get through the materials it’s a
rather large procurement we have a lot of other agency interest in it we’re just
going to have to follow all of the rules so I will be updating it as I know
what’s going on as part of that CAT review and approval process following the
Texas private cloud we’ll have the managed network operations the DCS security
services TSS or technology solution services public loud major public cloud providers print mail and digitization
currently has a request for information on the street that you may be interested
in participating in and then finally mainframe as a service so I’ve planned out
the next 8 or so months of releases if you’re responding to multiple
solicitations you are allowed to do that you can pursue all some or none of these
offers but do think about your team bandwidth and the schedule because you’re
gonna be doing a lot of writing while we’re doing all of the reading on our
side of the house and then finally we have some resources for you this slide deck will be
posted on the electronic state business daily so you’ll be able to click on the
links but we do have the RFC which is out there on smartbuy market engagement
notice if you didn’t attend any of the market engagement events we did
record them and post them to the ESBD I think we used a YouTube channel to make
sure that that’s available for you all check the ESBD daily make sure you’re not
missing anything and I will tell you in this room use Google Chrome if you use a
different browser not all opportunities are present that’s just a little freebie
for you sometimes if you use Internet Explorer and search on a particular
agency’s opportunities it’ll say no matches when there are multiple matches
out there it only really works on Google Chrome so please make sure you’re using
the Google Chrome when you’re using the ESBD and then there are more information there
on how to do business with the state of Texas as well available always check our
website and you have me as point of contact I brought like a gajillion
business cards if you would like to take them with you today and now we’re at the
question and answer section and I’m not quite sure
logistically how this is going to work okay come up to the podium you have to be right next to the mic so we have a question will we be taking
the same RFC RFO step for the next eight bids
yes our intent is to follow this process for all the DCS program and if it’s
successful we carry it forward to other procurements that DIR issues see I told you logistically we weren’t prepared for this so I could probably answer the first
question right out of the gate so I’ll read the question is the SOW covers
various aspects like DC services private cloud computing power DC facility services etc is it a complete transition of these services or
is it focused on building a private cloud so I’m gonna I’m gonna attempt to
answer that question I think I know the answer if I’m reading the question
correctly so the adaptation is is that the the incoming vendor and especially
let’s say if it’s the current vendor right will take over services as they
are currently operating today so what we don’t want is a hiccup in service right so the
expectation is is there’s not a lot of transition and or transformation activity
that can happen while you have one vendor in in the play there so they will
do some level of transition and then come September 1 2020 when that contract
begins and the old contract sunsets new vendor will take over services and
undertake some of the transformational projects we’ve put into the RFC that
would then transform both the to the extent necessary the facilities and to the extent
necessary the technology within the facilities to accomplish a
software-defined datacenter i.e. private cloud I think that’s right so is there
any time duration during which we are planning to complete this transition ok
so what I can do is refer you back to I think there’s a schedule somewhere the
expectation generally is to try and award the Texas private cloud statement
of work and/or contract by August of 2019 September of 2019 and then of
course as I noted the the existing contract sunsets August 31 of
2020 and new contract comes into play September 1 obviously so there would be
some transition activity that occurs in order for
new vendor to take over existing operations and then there will be
transformation into a software-defined data center which may require a swap out
and/or a refresh of equipment so on and so forth we are expecting the vendor
community to tell us what they think the timeframe for a transformation would
look like and how we might accomplish that transformation again whether it be a
replace a wholesale would be a refresh into new technology whatever that may
look like that’s where we rely on the expertise of the vendor community to
tell us how our transformation into a software-defined data center should
happen with little to no interruption of our current customer operations the
third one is who will be the knowledge transfer and knowledge transfer receiver
partners also who will be the steady state entity so I think maybe we didn’t
make it super clear that we are asking for the you know the building of a
private cloud but included in that is the steady state operations knowledge
transfer would go from our current vendor to the awarded vendor and the
steady-state and transformation would all be in that one vendor in the private
cloud service component apart from the transition what else is expected need clarify on correct expectations I’m not sure we can answer that one today because we’re not totally sure on what
they are referring to will there also be a migration of workloads from one
platform to another similarly any application migration upgrade upgrade
gradation upgrades is involved in the transition so we do
envision a transition from one contract to another there are different contract
vehicles the work is is separate segregated differently in the new model
so regardless of who is performing in those roles today there will be a
transition to a new model ok we do expect that there is a transition of potentially
vendor or not of vendor to this new model and all the workloads
stay in place if you propose to migrate to a new platform we expect that you will
propose that to us not that we will require that of you yeah no that and I
just want to add and earlier I highlighted this so it’s it’s important
to understand that we’re describing what it is we want and we need you to tell us
how to get there right so we’re looking for you to prescribe how we get there and
if that includes a change of platform that would be up to you to propose ok six what all skills are required to make
this transition a smooth one can’t wait for you to tell us that what all domains are
covered in this transition right from hands and feet to core application
support okay so think of private cloud as the infrastructure it includes the
hands and feet for infrastructure that would be the data center facility itself
it’s going to be the network within those walls of those two data centers
it’s going to include the server compute it is not going to include middleware
and above that is the obligation of other service components and the agency so for
this one service component the limitation is within the infrastructure
you have another okay come closer to the mic so that the webinar can pick it up this one is from an audience member did I
hear correctly that DIR wishes to hear the market place’s thoughts on the
current preclusion across towers in the current RFC process yes answer is yes
yes okay so the next question when are the public cloud manager or providers RFO’s expect to release drafts for public comment check the DIR current
contracting initiatives site generally speaking 60 days before we are planning
to release it as an RFO it will be released as an RFC so those dates are
up there behind you behind me for the days that we expect to release so if you
count backwards that’s about when to expect
I’m only committing myself to months not actual days or weeks so I’ll just add
something because I think inherent in this question is unfortunately we are staging
the release of these RFOs right I think if the pie was the sky we would
release all these our RFOs at once and then let everybody consume them and and
build them as they are but I think given the internal constraints and we are the
little agency that could right or should or would or whatever however that goes that can thank you probably it sounds better but what books do you read anyhow so we can only
do so much internally so the way we have accomplished this is we’re trying to
roll out some of the more critical operational components first we do we
planned it in a way that we hope that the right overlap occurs so that some
more critical integration points can be realized by the vendor community as
they’re drafting their response to let’s say private cloud they get to see the
public cloud manager at least the draft prior to submitting their private cloud
response so they can tick tie and understand what it all looks like
because it is tough to understand it on an individual SOW basis I’ll also
tell you that internally we are working on a draft document and much like
Colleen I don’t know that I’m going to commit to days or hours but we are
working on internal document that gives sort of a high-level executive summary
of much of what I’ve talked about the last year
it’s gonna explain the end-to-end components and how they are expected to
fit together I don’t expect you’re gonna write a
response based on that but it will give you sort of high-level detail on how
these tick and tie so I’ll leave it at that but I think that’s an inherent pain
point in that question no we answered those two will these slides made
available yes yes how much time will you give vendors to respond to each RFO so I
don’t know that we’ve nailed that down necessarily but I will tell you part of
the purpose of the RFC and giving this often and early to the vendor community
is for you guys to start planning internally so as when the RFO hits you have
a team compiled you have teamed appropriately and you’re ready go
because we will expect a fairly quick turnaround especially for the size of
these RFOs so she says at least eight weeks I’m looking out for you all what
is the potential vendors response time is that the same question yeah that’s
the same question okay mainframe workloads use open systems to create
work units will we have the mainframe service in the same geography of
required open systems I think that yeah and I don’t think we’re
quite ready but I will tell you generally that feels like the type of question that
will come from the RFC for the mainframe as a service and probably more
importantly any sort of assumptions or contingencies that are necessary for
your proposed solution that probably would incorporate some of those contingencies just that’s just a blanket statement I welcome whomever posed that question
to re-ask that question when we get on with things what is DIR’s expectation on who will
own assets it’s a good question so you want to take that one Sally we expect
that the vendors will own or lease or however you would you own the assets
with the right at contract end or termination that the state assumes
ownership of those assets but we do not assume expect to own any hardware assets
and let me just add to that because this is nothing that hasn’t been spoken about
publicly right is as some may know we early in the process did an RFC or an
RFI around this and we did Art of the Possible’s and we had several vendors
come in and do a four-hour presentation around art of the possible
and then we talked to other vendors on a sort of a one on one basis and we heard
a lot of discussion around different new modern finance arrangements around how
equipment can be brought on and off the floor in a much more rapid manner in other
words not sort of capital investment but more of a lease arrangement I can’t say
I know the details of that but I will tell you that generally speaking that
suggests and this was suggested in the art of the possibles hence the reason for the texas
private cloud that we may be able to accomplish more flexibility in terms of
spiking up or down based on demand of our customers given the sort of rapid
deployment of hardware through financing arrangements so yes you know as far as
one more thing for software we do expect to continue to allow agencies to
purchase their database sometimes middleware software as through this
vendor but not owned by the vendor owned by that state agency so we do expect to
continue to do that operating system tools virus detection security all of
that we do expect state does not own so I’ll read this next question Sally
may want to take this and I do want to at least clarify it hello hi can you
comment on what tools are presently used for the unstructured data for the
business analytics and reporting thank you that was the most polite question of the
day by the way some of you folks should take heed do you how can business so I
think maybe are we talking yeah is it the business analytics from an operation
from a DCS operations perspective or is it the business analytics component that
we’ve included in the private cloud right and I’m not sure I will tell you
and maybe you can address the former if you can but I’ll at least address I’ll
take the opportunity to address the latter if that was indeed the question because
we didn’t really touch on that Sally did comment the big ticket items that we put
into the RFC and whether you know don’t necessarily think that just because we
put it in we have all the money in world to buy it right these are
bar would be one of those the business analytics we’ve put into the RFC you’ll
see it in the private cloud we expect a dedicated infrastructure on the floor of
our private cloud to accommodate business analytics that our agencies and our
customers have asked for you should know it’s not going to be any secret right that
we’re also going to be asking for a corresponding bar solution from the
public cloud manager the expectation here is and this follows some bar models
of other states we’ve looked at is that there will be some data that’s analyzed
and consumed by one or more of these agencies that is so sensitive that our customers
are not comfortable with deploying that to a public cloud solution to accomplish business
analytics they’re hoping to accomplish there may be other business analytics to
be accomplished by going to the cloud I’m not going to get into whether public cloud can accommodate that or not let’s just call that a perception issue right at a
minimum but there may be other analytics that can be deployed in a public cloud everybody’s comfortable with its sensitivity of the data in the public cloud
and it may be a more achievable agile model so we’ve asked for both and if you’re asking
about how that’s the unstructured data is going to be handled
I would expect to see it in your solution however so that we also have
unstructured data that is managed through our MSI multi-sourcing services integrator contract where we have ServiceNow that’s provided to all of our
customers as well as the private cloud service component so that analytics is
outside the scope of this contract this vendor for private cloud would be
consuming ServiceNow as a user so the MSI provides ServiceNow all its
capabilities to all our service components as well as DIR and our state
agencies but that is outside the scope of this RFO the next question is DIR
outlined specific tower of work conflicts can the MSI bid on any of the towers so
as you know the model we have adhered to and plan to continue to adhere to is
that the MSI does not participate in any of the service components upon which they
manage right so the MSI would be precluded from bidding on any of the service components
that are part of the next-gen DCS RFO sorry Ken what is the planned scope of the network’s
services towers so I’m gonna leave some of this answer to when we let the
network RFC but to my earlier point I understand there’s a lot of ticking and tying that
has to happen right and one of the things we’ve discussed and as you read
the private cloud you’ll see that effectively what we did is we segregated
or committed to any network components that
are required within the four walls of the data centers will be a part of the Texas
private cloud and then any network components that are required to expand
the data centers out to the regions and/or to the cloud will be a part of
the network service component that we expect to let next though is that will
the vendor take over the existing assets or will they continue you being owned
by DIR so to Sally’s point earlier currently the assets are not owned by
DIR they are purchased by our existing service component provider and we have
the right of first refusal the right to buy them out whatever at fair market value
so on and so forth and so I would expect and I’ll let Sally build on this if she
wishes I would expect that the folks that respond to this RFO will reach into
our data room and understand the state of the assets that are on our floor
today and make some judgments and some analysis on whether it makes more sense
to retain those assets and/or to transform or refresh those assets into
into a new or better more effective efficient technology that nets the state
at best a break-even cost or a cost savings yeah it’s exactly right
I just wanted to expand to say that I think in the RFO we’re trying to
articulate the types of services that we want and we are looking for the vendors to
propose back to us what is most feasible with the least amount of risk at the
best price for the state because I mean we could do a lot of things very quickly if
we had a lot of money and were willing to take a lot of risk we’re asking for
you to propose what you think would be best whether that’s taking over existing
assets and refreshing over time throwing away existing assets starting all new
it’s it’s all about cost risk and schedule and we hope that you tell us what
you think is best hmm see ownership I’ll read I’ll read this one because I’m
not totally sure is there a published set of requirements
that DIR assumes in place for a vendor to complete for one of these tower
contracts insurance or capital requirements staff numbers etc do they
differ by tower or is there a baseline level for all of them I’m not totally
sure we can answer that completely without a conversation we did not
release any terms and conditions with this RFO we are really focusing right now
on scope of work so I’m not sure we can answer terms and conditions will there be
similarities in terms and conditions most likely it’s a shared services model
we do expect that all of our service component providers will enter into OLA’s
or operating level agreements with each other we do expect there to be shared
SLA’s as you will see in the RFI so do expect some level of collaboration
within the service component providers but as to exactly what requirements for
those terms and conditions that’s we haven’t gotten to all of that we’re really focused on requirements for the scope of work actual tasks to be done yeah and and I
just want to add to that big – two things first it is my sole mission in
life to retire the word tower and reference it by service component just
so you know secondly to Sally’s point and I just want to re-emphasize I cannot
emphasize this enough to the extent we could and we felt it was
appropriate we tried not to be prescriptive on how the services were going
to be delivered right so we are expecting folks like you to tell us the
best way to deliver the services based on a description of the service we hope
to accomplish post-transition and on through transformation so as of now that’s the last question we
have two more this is your chance we’re not gonna stand in front of you again
until tomorrow on a different subject don’t get tangled if there is a software product migration
or upgrades is it included as part of the private cloud infrastructure move yes
whether it’s refresh currency needing to be upgraded it is the responsibility of the
private cloud vendor can you explain the various clouds private public and
providers so I don’t know that seemed a very ambigous question I’m gonna try and give you
the best so where do I start the private cloud is our dual data center that will
be transformed into a technology that looks and feels like what we think of
today as a public cloud and then of course the public cloud so what I can
tell you is that today we have in operation Microsoft Azure and AWS and I
know there has been some discussions with Google but I don’t think that’s
been normalized in the program yet when Colleen puts out there the public cloud manager
and public cloud providers the expectation is is that we will award a
public cloud manager contract and then we will also contract various public
cloud providers who the public cloud manager will work with to coordinate the
services offer to our customers so that’s the public cloud component of it
and I think it was just private and public right so I hope I answered the
question a little color we are moving in the private cloud to adopt to a DevOps
agile environment for our agencies application development and in so doing
we are moving to a model where an agency can request fully managed services or
semi managed services either they want you to manage just the infrastructure the
hardware or they really need more support and they need the management of
the OS itself so in the public cloud as you know there is simply management of
the hardware we have customers that want to use the public cloud that don’t have the
skills or the staff to manage it so the public cloud manager is the entity that
will assume responsibility for managing in the public cloud much like the private
cloud vendor is managing in the private cloud I’ve kind of heard a bit of that yeah so I always thought Sally had eyes in the back of her head and it’s true because this
last question here is that just came in is the public cloud manager similar or the
same as cloud broker services I think more or less to the question so I will
again to private to try and provide some as Sally noted some color some context all
this I will say this much we struggled mightily with what to call the public
the manager service component we felt like a cloud broker wasn’t quite enough
and to Sally’s point given the fact that we have customers that want to consume
the public cloud and just don’t quite understand how to consume it we felt like it
was something more than a broker and I will tell you that more recently some of
my my research and conversations have confirmed the thought that there is something
more in the market today that’s beyond a public cloud broker right there are
in fact public cloud managers in the market today so it’s something above and
beyond just marketing which cloud is best it’s also solutioning to them I
don’t want to detract from the fact that prior to public cloud manager we have
technology solution services which is what we consider the newest and greatest
service that will help really pull up their sleeves and sit side-by-side with our
customers and a develop a roadmap to modernization of their end-to-end
environment reviewing their portfolio of applications and
understanding how to modernize that portfolio and then how to leverage the
tool sets in the next-gen data center whether it be the private cloud or a
public cloud and maybe some public cloud providers are better at certain workloads
and others for whatever the reason they will help customers understand how to
best leverage the tools or the infrastructure we put in place to drive
their applications so isn’t the MSI responsible for the public
cloud manager so no the MSI so the MSI has a service catalog in which there’s a
various public cloud capabilities along with private cloud capabilities and
customers can leverage that service catalog to deploy compute into one or
the other service but as I as I think hopefully between Sally and I we
articulated the sort of broad vision of what the public cloud manager should be
the MSI is not expected to sort of roll up their sleeves and sit side-by-side
with our customers and help guide them to the right infrastructure in the right
environment for the particular application they’re looking to deploy I
will say what I will point out I want to highlight here is that in the new
MSI we did stand up an application portfolio management
function manager function and APM tools which we are often at no charge to the
existing DCS customers which is i don’t know what the last count was 28 29 and
so the hope is is they will leverage that tool and then from that tool a
technology solution services provider along with both private and public cloud
vendors will be able to see the stack of applications and then help our customers
modernize those applications because as all of you know there’s a
significant component of legacy application in the states application stacks
so yeah yeah the question is does DIR
intend this contract to be a firm fixed price we expect the pricing model to be
consumption based and that the the pricing would be based on a unit pricing
unit that would be negotiated that’s dependent on volume so consumption based
you can think of it as potentially a firm fixed price unit price for a volume if you want okay you guys are out of questions so
it’s three o’clock and I will let you all go if you have further questions
remember I’m the point of contact I am not necessarily the expert but I have a
couple of partners who are really good at answering these questions and I will forward
your questions to them so if you would like my business card it’s here my
contact information is available on the DIR website and as part of the RFC
that is posted on the ESBD and I hope that’s enough acronyms for today thank
you all thank you all

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