Modernization Hub

Modernization and Improvement
E Rate Overview and Update for Funding Year 2018

E Rate Overview and Update for Funding Year 2018

Hart: Good afternoon, everyone. I’m Emily Hart, here at the Bureau of Library Development. I’m the Equal Access to All Coordinator, which means I handle both E-Rate and underserved populations. And also with me in the room today is Katrice Stewart. She’s our Data Coordinator and
in addition to her number sorcery, Katrice also served as Interim E-Rate
Coordinator during funding year 2016. Stewart: Hi, everybody. Hart: Now we have a lot to cover today
and just to keep things moving along, I’ll say that the recording and slides, as well as the links and
resources will go out after the webinar, so don’t worry if you don’t get it
all when it’s right there on the screen; you’ll get it later on as well. So depending on how long you’ve
been with your particular library, you may not be familiar with the E-Rate program or you’ve only heard about it in passing. I’ll be spending some time
discussing the basics of the program and then I’ll cover some of the
updates for this year at the end. Just to start, what is E-Rate? E-Rate was created back in 1996 to
help communities cover the costs of the then-new Utility of
Internet and other telecommunications. The FCC, that is the Federal Communications Commission, collects funds from telecom carriers and the Universal Service Administrative Company, or USAC, is an independent, not -for-profit corporation that administers the disbursement of the funds. They also work with rural healthcare providers and low income households in rural areas, but it’s the schools and libraries
program that we’ll be discussing today. E-Rate is the shorter term we use to
refer to the schools and libraries program. It’s just less cumbersome than
saying the whole thing each time. So what can E-Rate do for you? I’ve been in the library business long
enough now to know that big or small, rural or urban, every library is
perpetually looking for more funding. E-Rate is, at its heart, a way to
supplement your library’s Internet fees. In its original form, E-Rate funds mostly went to the phone
company to offset those fees, but in 2014, Congress passed the E-Rate Modernization Order, which moved one of the focuses of the
program to Wi-Fi and related services. So you’ll see a breakdown of the E-Rate discount amounts here in this table on the screen. Any library in the program will be
associated with the school district that they’re located within. And USAC, again that’s the
Universal Service Administrative Company, they look at the number of students in that district who are reported as being enrolled
in the National School Lunch Program. One thing I want to mention right now is that there’s a limit to how much
funding for Wi-Fi and related services that a library can receive in a five-year period. It’s determined by the square
footage of your library or libraries. It’s $2.30 per square foot for a rural library or $5.00 per square foot for an urban one. So say your library and its branches somehow added up to exactly 10,000
square feet, as unlikely as that is. If you are a rural library, the cap
would be $23,000 for the five-year period and $50,000 for an urban one, just in this example. You guys with me so far? Stewart: Woohoo! I am!
Oh, sorry. Forgive me.
Forgive my outburst. Hart: So what am I talking about? Category One and Category Two funding. Basically, Category One is
everything leading up to your building. It’s the fiber, the series of tubes, it’s the cost of pushing information out from the hubs of
your service provider to your facility. Category Two is the infrastructure within your building that takes the bytes and the gigs
and connects them to your terminals. Wi-Fi access points, routers, switches, maintenance, all that. Every year USAC adopts a current list of eligible services. I’ve got the link there that goes
directly to the PDF of the 2018 list, but if you wanted to look into it further, you can go to the USAC website at and search for eligible services list and they can also keep an archive of past years. So you may have noticed that I’m only talking about libraries, that’s because this is a Bureau
of Library Development training and we serve public libraries and because the school component
of the Schools and Libraries Program is a whole other kettle of fish. One of the things I do up here is write letters, certifying locations as a public
library for the purposes of E-Rate. I do this by consulting the annual statistical report via the State Data Coordinator …
Stewart: Yay! Oh. Hart: And also by evaluating a library according to the federal definition
used in the yearly public library survey. You can see from the criteria here on the slide a library has to have those four qualities. Separate quarters, an organized
collection of library materials, paid staff. Paid here is the operative word, so a library composed solely of volunteers wouldn’t cut it. Regularly scheduled hours for being open to the public. And it’s also worth noting that a
bookmobile is eligible for E-Rate. It’s counted as a traveling branch of your library system, so long as it is a truck or van
that carries an organized collection, has paid staff and has regularly
scheduled stops for being open to the public. I’m going to pause here for a moment. Now that I’ve laid the foundations of what E-Rate is and who and what is eligible for it
and see if anyone has any questions. Melissa: So this is Melissa jumping in here. If you guys have any questions, again
feel free to click the “hand raise” button, so that we know that you want to say something out loud or you can type things into “chat”. So also, while I’m on the, while I’m on the microphone here, if there’s more than one of you at a computer, if you guys could just type it into “chat” and let us know for our
statistical count, that would be wonderful. Thank you so much. Hart: All right. You guys still with me?
Stewart: Yes, whoohoo! Oh, sorry. Oh, sorry, well. Hart: OK, so you’ve heard all this and now you’re chomping at the bit to get started. The first thing you’ll want to do is see about your library’s account in the E-Rate
Productivity Center or EPC for short. EPC is the E-Rate hub where all forms are filed and most of the communication with USAC, that’s Universal Service Administrative Company, most of the communication happens in EPC. You’ll need to get an account or be added
to the existing account for your library and you do that by calling the E-Rate
Customer Support Bureau at 888-203-8100. And that number is also there at the bottom of the screen. And again, these resources will
go out at the end of the webinar, so don’t worry about capturing it now. So E-Rate is not just a one-time, one and done, now you don’t have to think
about again for the rest of the year. It’s a yearly cycle. The metaphor that’s worked best
for me is E-Rate is like a garden. There are periods of the year that are more active, there are periods where things are fairly quiet, but everything has its season and doing things out of order or out of their proper season will
usually lead to bigger headaches later on. Stewart: And less veggies in my garden? Hart: And less veggies, less green in general in your garden. Thank you for setting that up. Stewart: Nice segue to the green! I was thinking all about the food, but the green’s good. Hart: I found that this flowchart is pretty handy for figuring out the timing and order of the yearly cycle. Don’t worry if you can’t get
everything that’s up there right now; you’ll be seeing it again. So where do you start? There are some basic steps here that
I would recommend to start out with; they’re not required, they’re just my personal opinion, but especially if your library hasn’t filed before or if this is your first time through the cycle. First talk to your local procurement office and find what local procedures you’ll need to follow. Throughout this process, you have to make
sure that you’re satisfying local policy within your government, as well as federal guidelines. Also, talk to your IT folks to figure
out if there’s a technology plan in place. It’s not required by USAC,
but it’s good to know in general if your local government has one in place. Also find out if you’re in the middle
of a contract for the service provider and where you are in that contract. If it say lapses at the end of this year or if you’re right at the start of a
three-year or a five-year contract, it’s really good to know. So now you’re in the E-Rate Productivity Center and you’ve decided to file for E-Rate. This is the second step. If you’ve been in government for a bit, you’re probably familiar with the
term “RFP” or Request for Proposals. USAC doesn’t require that an RFP be used,
but your local procurement policy might. The link at the bottom of this slide
there will take you to a page on the USAC website that has more information about the Form 470. Unfortunately, there’s no snappy names
or acronyms to refer to any of these. Each form is simply referred to by
its official number, so sorry, guys. Form 470s get filed in the E-Rate
Productivity Center and service providers then search through them to find your request. Once the Form 470 has been filed, you have to wait for 28 calendar days before moving forward. Any inquiry that a vendor makes should be answered in public, so that all other vendors can get that same information. They are very strict about fair and
competitive bidding process and later, when we get to program integrity assurance review, that’s PIA, they’re going to want to know about these things. One note here. I know that the realities of Florida mean that we have a certain amount of rural libraries and that some of you might be in an area
where you only have one service provider. You still have to do the bidding process. If you don’t get any bids at all, USAC allows you to reach out
directly to vendors and solicit bids, but again, make sure that you
adhere to your local procurement policy throughout that process. And if you’re in the middle of a multi-year contract and you did a Form 470 at the start of the contract, you won’t have to do it again until the contract lapses. After you’ve received your bids, you’ll need to … oh, we have a question. Melissa: We do. Renee says, I’m rural with four
locations and four different service providers. Hart: That is one of the more extreme cases of it I’ve heard, but yeah, I have heard that before. And each of them, you have a
separate contract with them, I’m guessing. Melissa: It’s evil and complicated. Hart: I don’t doubt that in the least;
I’m sorry. I’m sorry for your insipient headache. So after you have received your bids,
you’ll need to evaluate what you received. The table on this slide is just an example; yours can look however you’d like. One caveat; the least expensive bid has to be the
point category with the most weight. It doesn’t have to be the only one; just the one that you are weighing the most heavily as you go through and evaluate your bids. Melissa: Another question. So if you’re at the beginning of a contract, do you still have to send out the bids? Hart: If you did a Form 470 prior to receiving the contract, you won’t have to do another one for this year. Is that the case or was open and competitive bidding done at all during that process? Melissa: No competitive bidding. Stewart: Emily, you mind if I jump in for a second? Hart: Sure, go ahead. Stewart: The first thought that come to my mind of is how you acquired the relationship with the vendor. If they are already on, and Emily’s going to talk about this, I think in a minute, about state term contracts? Ooh, excuse me.
State term contracts. If your vendor is on that state term contract, then you’re OK. If the contract, if the 470 hasn’t
been done with the opportunity of open and competitive bidding
before entering into that contract, that would, that would have to be
a requirement for this to happen. So I think, do you know if your
vendor is on the state term contract? And that may be foreign language for folks, but Emily, I know Emily’s going to talk about it in a second. And if we need to, we can have a
conversation offline about it, too, if it’s a specific scenario. Hart: Is this a single year contract or are you at the beginning of a multi-year contract? Melissa: Not sure, but we got it on our own. We’re not part of a municipality. Hart: I think this might be something that I would need to look into a
little bit more and maybe we can have a conversation afterward about seeing
if there’s a way we can make this work. Stewart: Then let’s … Emily and I will make it a point
to talk with you after the webinar or in the next day or two and we’ll work it out, OK? Melissa: OK.
Stewart: Perfect. Hart: So I was in the middle of
talking about bid, bid matrixes. I suggest keeping a copy of every bid matrix that you do, so that you have it in your records if you get a program integrity assurance question later on. And one note, thank you for setting me up for that, Katrice. Stewart: Ba-dump-bump. Hart: The Florida Department of Management Services does offer a State Master Contract
for pre-negotiated rates of services and I’ve included the link here at the bottom of that slide. Stewart: Somehow I just knew we were going to go there. Hart: So here’s that flowchart again. You’ve put out a request for bids and received one or more and are ready to apply for the E-Rate program. Here’s that flowchart again, just to show you, the arrow’s there to show you where you are. Now that you’ve selected a vendor and
are ready to apply for funding discounts, you’ll need to get some information
from them to fill out the application. Since the bidding process is over, it’s fine to be in touch with your selected service provider; the rules about restricted contact
are relaxed after bidding is done. You’ll use the E-Rate Productivity
Center portal to file an FCC Form 471, requesting funding discounts during
the yearly filing application window. Coincidentally, that filing window opened yesterday at noon; that really is a coincidence. So that can be done now if you’re ready. If you’re not, don’t worry. It doesn’t close again until Thursday, March 22nd at midnight. So you still have time to request bids, wait the 28 days and evaluate them
before you’ll need to file a Form 471, before the filing window closes. And there’s a link at the bottom of the slide there with more information about this stuff. I want to raise the question now of how you want to be billed. Technically, this is a later step in the flowchart; you’re not required to start thinking about it this early, but it’s my recommendation that you do. It’s something you want to discuss with your service provider before everything is signed and sealed, maybe even as far back as when
you put out your request for bids. There are two different ways of receiving reimbursement. There’s the BEAR, which doesn’t have anything at all to
do with large omnivorous mammals and SPI. BEAR stands for service, sorry, for
Billed Entity Applicant Reimbursement. Your library pays the Internet bill in full and turns around at the end of
the year to invoice for the funds. It’s sort of like buying an appliance at the store and sending in the manufacturer’s rebate. SPI, or Service Provider Invoicing, is almost entirely handled by your Internet service provider. They invoice the Universal Service Administrative Company for the discount that they’ve been giving you every month. So they file the form and get the reimbursement and you just see the 75 percent or the 90
percent discount reflected in your bill. Think of this as a particularly good coupon, the kind that you would get in the mail and set aside for next time you go to the store. I’ll talk about these later during the invoicing phase, but I wanted to mention them now, so that you know how to be thinking
about them throughout the process. Stewart: And as Emily mentioned, it’s a great idea to sort of think
about this as you’re going into your RFP and beginning to get into contract with your vendor. It could possibly be that the vendor
will only allow for one way or the other and that may not necessarily meet with what you need, so that way you’ll have this information at the forefront. Hart: Thank you.
Stewart: No, thank you. Hart: All right. I want to talk
about Program Integrity Assurance Review. You’ve heard me mention PIA a
bunch of times already, so what is it? These are the people who decided whether or not your funding request will be fulfilled. They aren’t the end-all, be-all. There are ways to appeal it if for
whatever reason your application is denied. But I want to talk to you about how to get along with them, so perhaps to make that process a little smoother. These are some of the ways that I
recommend handling your account, to make sure that you’re as prepared as you can be. They’ll be communicating with you primarily in EPC, so make sure that you check it regularly. You have 15 calendar days to respond to any inquiry from them. They’ll also want to see
documentation about your bidding process, so remember how I said to keep copies of
your bidding matrixes and anything else. They’ll also be comparing what you’re requesting to this year’s eligible services list and they’ll want to know that your institution has the ability to pay the non-discounted share of the bill. The next step is funding commitments. Congratulations, if you get to this step. It’s a bouncing baby funding
commitment decision letter or FCDL. This is just riddled with acronyms. FCDLs are issued in the E-Rate Productivity Center. They don’t actually send out a real paper letter any longer. Look under the “News Feed” in your account and don’t forget to review what they’ve committed, as there could be changes from
the form 471 request that you made. Stewart: I just have to say that I’m
resisting the urge to cry as a baby whenever you announce that I have my FCDL. I appreciate your saying that. Hart: Thank you for not doing that. Stewart: Hey, no problem, but you know, it’s late in the afternoon on a
Friday and I’m feeling extra froggy today, so I’m trying to, you know, keep it to a minimum. I apologize, OK. As you were. Hart: Here’s the flowchart again,
so we can talk about where we are. We’re talking about “Services Start”. So this is represented by another form that is filed in EPC. The Form 486 confirms the start of services and also that your library is in CIPA compliance. And I’ll be talking about that more in a moment. You have to file no more than 120 days after you receive your Funding Commitment Decision Letter or after the date of service start, whichever is later and unfortunately, there’s no telling which one will be later. This third bullet point here is especially important. If you miss the deadline, you run the risk of USAC resetting
the date to 120 days before you sent it, which means that there’s a possibility of there being a period where you’re being billed for services
that aren’t covered for reimbursement. So I really wanted to highlight that. Stewart: Don’t delay, file today!
Oh, sorry. Hart: So I mentioned CIPA before, so
let’s take a moment to sort of unpack. CIPA stands for Children’s Internet Protection Act and you must be in compliance with
it in order to be eligible for E-Rate. So what does that mean? First of all, if you do not have an Internet filter in place and you wish to file for E-Rate, the steps that you need to follow are: the first thing you’ll want to do is publicly notice and host a public meeting or
hearing to discuss Internet filtering and keep documentation to show that the meeting occurred. If you’re looking through your records and for whatever reason you can’t find documentation that that meeting occurred, I would really recommend holding another one, just to be safe. So the filter must be enforced for both minors and adults and even on staff computers. Although libraries can turn off the filter at patron request, where the patron attests that this is for, and I quote, “bona fide research purposes”. It must block materials that are
obscene, that are child pornography or in the case of schools only,
materials that are harmful to minors. You must keep a security log of what is being filtered, in case it’s asked for by PIA or Program Integrity Assurance. And if you’re filing as a library system or cooperative, each member or branch must still have a filter in place and PIA may request the security log
of each branch as part of their review. You can still file for E-Rate for one
year without being in CIPA compliance, but it’ll be required in your second
funding year to show proof of compliance. And I want to take a moment here to
clarify if your library filed once, say a long time ago and then is filing again, for the first time in say, many years; that still counts as your first funding year. So the second year, regardless of how far apart the two are, you must be in compliance with CIPA. Do we have any questions before I get into talking about
the nuts and bolts of invoicing? Melissa: And again, your microphones have been muted, because there was some background noise. So if you guys would like to ask a question out loud, make sure that you click the “Hand Raise” button or again, you can just type things
into the “Chat” and we are happy to keep an eye on that and make
sure that your chats get addressed. Hart: OK. So I mentioned this in an earlier
slide, but officially, according to USAC, the invoicing phase is where you need to start thinking about your reimbursement method; whether it’ll come as a BEAR, that’s
Billed Entity Applicant Reimbursement or SPI, Service Provider Invoicing. BEAR is the one that I compared to a mail-in rebate before. And these are the things you need to
have before you file for your BEAR. You’ll need to have a Funding Commitment Decision Letter, which is what you got when your Form 471 was approved. You’ll need a processed Form 486, which indicates that you started
services and were in compliance with CIPA. Your services must have been delivered and paid for in full. And you should have a Form 498 on
file, which covers billing information, it’s your routing number, your contact details, etcetera. Even if you do have one on file already, it’s not a bad idea right now to check it at this stage to make sure the info on it is correct. This is a lot of money we’re talking about and you want to be sure that it’s going to the right place. Payment comes via direct deposit; there are no paper checks coming in your mailbox. And it will come no more than 120
days after last date of service. And again, there’s a link at the bottom of the slide here if you would like some information about invoicing. SPI, or Service Provider Invoicing, is what I mentioned before as being more like a coupon. This is handled almost entirely by your service provider, but USAC may ask you or the provider to provide documentation that you paid the non-discounted amount of your bills. You’ll need a lot of the same
things as when you filed the BEAR; those are listed on the slide here. And if you’d like to read further
about either the BEAR or the SPI, the link to do so is at the bottom of this slide and also will be in the email
that comes out after the webinar. Remember as you’re going through this process, USAC requires that any and all important or relevant documents be retained for ten years; that’s ten years past the last date of service. At any given point, you could be dealing
with up to three years’ worth of E-Rate. You’ll be looking at
reimbursement from your last funding year, services for this one, and also
possibly applying for next year, so it’s really helpful if you
keep things consistent and organized and usually it’s helpful to have it all in one place. That will help you a lot when it comes
to UPIA review as well as keeping things straight from year to year. And lastly, I am here, we are here to help. That is our goal and our purpose, so if you get confused or if you have any questions,
just don’t hesitate to reach out. So that’s really it for overview of the E-Rate process and thank you for your patience as I went through all that. I wanted to make sure, for people who are newer, there was a strong foundation in place. Does anyone have any questions
before I cover updates for this year? You guys feel kind of like you’ve got
some of the basics or is this all Greek? All right, so updates.
New in 2018. What’s on the screen right now
is a map that was released by the Federal Emergency Management Agency or FEMA. The counties that are marked in red,
which is a pretty big chunk of the state, are those that were impacted by hurricanes in the 2017 season. They were designated as major disaster assistance zones, meaning that people within them
could file for FEMA assistance. USAC is also using that list to designate which counties are eligible for additional E-Rate support. So in 2017, for the very first time as far as I’m aware, USAC announced that there would be a
second filing window for E-Rate assistance. During that second filing window, schools and libraries that were in those counties highlighted in red can apply for additional funding to replace equipment that was damaged in any of the 2017 hurricanes. Unfortunately, that window has closed now, but I should mention that even if
you weren’t able to apply at that time, if you have extra technology fees due
to damage from one of those hurricanes, you can still receive some benefits. As I discussed earlier, in a normal funding year, there’s a limit imposed on how
much Category Two funding an entity can request in a five-year period. However, in these very special circumstances, USAC has decided that for those
entities in major disaster assistance zones, those counties, previous Category Two funding requests
will not be counted towards that limit. Other updates in 2018. At the fall 2017 trainings, USAC announced that they are now
approving one-time conceptual construction costs for leased lit fiber, leased dark
fiber and self-provision networks. You can now request funding for those
as part of your normal bidding process when you post a Form 470. Recurring charges are not eligible; this is for one-time construction costs only. And you can begin construction up to six calendar months before the beginning of the funding year. I want to elaborate that that comes with some risk. If there is some risk about beginning special construction before you’ve received a funding commitment. If the application is not approved or if
you come under, say a significant delay, because all construction comes with that risk, your library could be left on the hook without reimbursement. So be careful. And you can also apply for a single
one-year extension if you can demonstrate weather or unusual circumstances
delayed completion of the project. Service providers are now allowed to offer installment plans to pay for upfront costs for this. It’s something that providers can choose or decline to offer; they don’t have to, it’s purely up to your service provider. One other new development for this
year is USAC’s new Open Data Tool. I’ve linked to both the Tool itself
and also the video discussing role out, but basically this is a new way of using things, accessing data, tables and
statistics about E-Rate that you previously could only get by diving pretty deep
into the E-Rate Productivity Center. So now that’s available to both
service providers and members of the public. And those links are there on the slide
and will also go out after the webinar. Stewart: These … if I could just tag on for a second, Emily. These tools are for people that have, may have a lot of previous experience in filing. These were some of the tools, the data retrieval tool and those sorts
of things that used to be on the schools and libraries page that you could access. And as Emily said, initially when EPC was designed, those tools were inside the portal,
so now because of need and demand, they’ve pulled them back out
and they’re really great resources if you’re looking for some historical information. Hart: Or about information specific to your region or if you’re just trying to get some ideas. Stewart: And of course, for me as a
data lover, I find that very exciting. Hart: Do you need a moment alone?
Stewart: I’m good, OK. Thanks for letting me tag in there. Hart: Some other notes and reminders. Voice phase-down continues. It’s in its fourth year now. It’s been reduced by 20 percent each funding year since 2015. Also, USAC has announced that their inflation rate changes will be available in the first quarter of 2018. They’re not available yet, they’re working on it. Also, the E-Rate Productivity Center will
no longer allow Form 471s to be submitted if the associated Form 470 has not been in EPC, sorry, submitted in EPC for the mandated 28 days. The system used to allow it and then
it would get flagged during PIA review and kicked back, so they put a stop. You can no longer submit a Form 471 if the Form 470 has not been in
this EPC portal for at least 28 days. And one other note.
I know I’m stressing this a little bit, but remember to check your EPC account regularly, especially during the busy seasons. I would personally recommend at
least a couple of times a week, if not more often, but your mileage may vary. Just remember, it’s like a garden, you
don’t just leave it to get overrun by weeds; keep an eye on things. Stewart: So you get more green. Hart: Yep.
Stewart: Sorry. Hart: All right. Are there any other questions and comments? I’ll take any and all questions now, including my Star Wars theories if anyone’s curious. Stewart: But aren’t you …
what about Game of Thrones? Hart: No one has time for that. Stewart: I’m just saying.
Let’s not be genre specific. You are here to provide information. Let’s not back yourself into a corner. Melissa: So this is Melissa again. If you guys want to ask a
question, your microphones have been muted, so click the “Hand Raise” button, we’ll get you unmuted. Or type it into “Chat”. This is your chance to get your
questions answered, so do it now. Stewart: And as you all think
about questions for just a second, I’d just like to poll this internal audience. Has everyone seen the new Star Wars in the room? I have not yet, but Rob and I are planning for tomorrow. Can you believe it?
Usually it’s my anniversary gift. We go like in December. Our anniversary’s the 18th and that’s usually when we go. We have … Hart: You guys are slacking.
Stewart: We are slacking. So anybody? I plan to rectify that this weekend. Melissa: Well, while you guys are thinking about questions, here is an amazing picture of Emily. Stewart: Emily, where was this at? Does it say on here where you were at? Where this was taken? Hart: It doesn’t. It’s the DeFuniak Springs Library over in Walton County. They have an amazing collection of antique weapons. And the Library Director was kind enough to let me, you know, play with them a little bit. Stewart: That’s a pretty cool picture. Melissa: Katrice, you’re not alone. Renee says that she hasn’t seen it either. The family, they moved over the holidays and delayed her. Stewart: Yay, Renee. Woohoo! Audience: I’m currently resisting the
urge to make a bunch of references of things that don’t ever occur in the movies, just what you anticipate. Stewart: And just as a very quick side note. We were at a training yesterday, a Library Director from South
Florida was doing an efficiency training. And in the middle of it, he referenced the movie, assuming that the whole audience had already seen it. Major spoiler alert. If I didn’t like him so much, I
probably would have thrown a fit, but I didn’t. Hart: OK. Well, if no one has any further
questions, it was Doug yesterday. [Laughter]. Stewart: Busted. Hart: Thence we will be in contact soon about your question. If no one else has any questions right now, my contact information is here at the bottom of the slide and I am here to help with whatever I
can, so please don’t hesitate to reach out. And thank you guys so much for your time today. I hope this has been helpful and I
wish you guys a very happy MLK weekend. Melissa: And we’re going to stay on for a few minutes to make sure that no other questions come in. But again, thank you guys for being on with us today and congratulations to Emily for her first official webinar. Stewart: Woohoo! [Applause]
Amazing job, amazing job. Thank you for letting me sit in. You know, I’m still sort of attached to … I have a hard time letting
things go, but you did an amazing job. Hart: All right. Bye, guys.
Melissa: Have a great weekend, everyone.

Leave a Reply

Your email address will not be published. Required fields are marked *