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EIS Service Guide: Managed Network Services

EIS Service Guide: Managed Network Services


WELCOME TO EIS SERVICES
ORIENTATION. THE EIS CONTRACT FOR
TELECOMMUNICATIONS AND IT SERVICES OFFERS A WIDE
VARIETY OF SERVICES DESIGNED TO MEET YOUR AGENCY’S NEEDS NOW AND FOR MANY YEARS
INTO THE FUTURE. THE FOLLOWING MATERIALS FOCUS ON
MANY OF THE SERVICES AVAILABLE AND OFFER YOU IDEAS ON HOW TO BETTER UNDERSTAND WHAT IS
RELEVANT TO YOUR REQUIREMENTS. UNDER THE MANAGED SERVICES
CATEGORY THERE ARE A NUMBER OF SERVICES AVAILABLE UNDER EIS. IN THIS SECTION WE
PROVIDE AN OVERVIEW OF SOME OF THE MANAGED SERVICES
AVAILABLE UNDER EIS AND DISCUSS THE FEATURES AND PRICING STRUCTURES
ASSOCIATED WITH THEM. IN THIS SECTION THE
MANAGED NETWORK SERVICE. MANAGED NETWORK SERVICE
IS THE OUTSOURCING OF DAY-TO-DAY RESPONSIBILITIES
FOR NETWORK MANAGEMENT FUNCTIONS TO THE SERVICE PROVIDER
OR CONTRACTOR. THERE ARE MANY POSSIBLE
COMBINATIONS FROM BASIC COMMUNICATIONS
SERVICES TO COMPREHENSIVE
NETWORK MANAGEMENT AND OVERSIGHT SERVICES
AVAILABLE UNDER EIS. SOME AGENCIES FIND MANAGED
NETWORK SERVICE A BENEFIT BECAUSE THEY REDUCE THEIR NEED
FOR INHOUSE DATA, SECURITY, AND TELECOMMUNICATION
ENGINEERS ON THEIR STAFF. OTHER AGENCIES DO NOT LIKE THE
IDEA OF MANAGED NETWORK SERVICE BECAUSE THEY FEEL THEY ARE
LOSING CONTROL OF THEIR NETWORK OR THEY LIKE HAVING
INHOUSE PROFESSIONAL STAFF AND NOT BEING DEPENDENT
ON CONTRACTORS. MANAGED NETWORK SERVICES CAN
BE USED TO ALLOW A VENDOR TO MANAGE SPECIFIC COMPONENTS OF THE TELECOMMUNICATIONS
INFRASTRUCTURE. UNDER MNS THIS COULD
BE A ROUTER, SWITCH, OR ANY SERVICE RELATED EQUIPMENT
AT THE AGENCY’S LOCATION THAT ACTS AS A POINT
OF CONNECTION BETWEEN THE USER’S LOCATION AND THE CONTRACTOR’S
NETWORKING SERVICE. THE AGENCY CAN DECIDE HOW LITTLE
OR HOW MUCH OF THEIR SERVICES, INCLUDING SOFTWARE AND HARDWARE,
TO ALLOW THE VENDOR TO MANAGE. THE AGENCY GAINS THE
VENDOR’S EXPERTISE IN NETWORK MANAGEMENT
ALLOWING IT TO FOCUS ITS RESOURCES
IN OTHER AREAS. MANAGED NETWORK SERVICES
CAN BE USED WITH JUST ONE OR WITH MULTIPLE EIS SERVICES. EXAMPLE SERVICES INCLUDE
MANAGED ETHERNET, MANAGED LAN, MANAGED VPNS, MANAGED CLOUD
INFRASTRUCTURE AS A SERVICE, MANAGED VOICE SERVICE,
AND SO ON. THIS ALLOWS MNS EXPANSION
PROVIDING A WIDE ARRAY OF TAILORED NETWORK MANAGEMENT
SERVICES FOR AGENCIES. AS PART OF THE EIS CONTRACT, VENDORS MAY PROVIDE
AGENCIES WITH: DESIGN AND ENGINEERING SERVICES,
IMPLEMENTATION, MANAGEMENT, AND MAINTENANCE SERVICES, AND OUT-OF-BAND MANAGEMENT
SERVICE VIA POTS OR WIRELESS DEVICES.,
WE’LL TALK ABOUT THIS IN A LITTLE MORE
DETAIL IN A FEW MINUTES. MANAGED NETWORK SERVICE WILL
OFTEN INCLUDE REAL-TIME, PROACTIVE NETWORK
MONITORING, TROUBLESHOOTING, AND SERVICE RESTORATION
SERVICES. FOR MNS SPECIFIC PERFORMANCE
METRICS CAN BE DEFINED AS NECESSARY. MNS MAY BE USED WITH A
SINGLE EIS SERVICE OR A GROUP OF EIS SERVICES SOME OF THE
MNS CAPABILITIES AVAILABLE UNDER EIS INCLUDE:
MAINTENANCE AND REPAIR SERVICES FOR GOVERNMENT FURNISHED
PROPERTY, GFP, AND SERVICE RELATED
EQUIPMENT, SRE; AGENCY-SPECIFIC NETWORK
OPERATIONS CENTER, NOC, HELP DESK SERVICES; SECURITY
OPERATIONS CENTER, SOC, HELP DESK SERVICES;
NETWORK TESTING; AND TRAFFIC AGGREGATION SERVICE. TRAFFIC AGGREGATION
BRINGS TRAFFIC TOGETHER FROM SEPARATE SOURCES OR
LOCATIONS, FOR INSTANCE, FROM SEVERAL DEVICES,
AND FORWARDS THE TRAFFIC TO A MONITORING MECHANISM. TRAFFIC AGGREGATION SERVICE
UNDER MNS IS ONLY AVAILABLE THROUGH THE DEPARTMENT
OF HOMELAND SECURITY. VENDORS SUPPORTING MNS TRAFFIC
AGGREGATION FOR DHS MUST BE ABLE TO ESTABLISH AND
MAINTAIN SECURE FACILITIES WHERE THE DHS FURNISHED
EQUIPMENT, FOR EXAMPLE, EINSTEIN ENCLAVES, CAN BE
DEPLOYED AND ROUTE TRAFFIC IN ACCORDANCE WITH NATIONAL
SECURITY POLICY REQUIREMENTS. AGENCIES CANNOT ORDER THIS
SERVICE FROM A VENDOR, ONLY DHS CAN PROVIDE
THIS FOR AGENCIES THROUGH THEIR EINSTEIN
ENCLAVE SYSTEM. PRICING OF NETWORK DESIGN AND ENGINEERING SERVICES IS
AN INDIVIDUAL BASED, ICB, NONRECURRING CHARGE
CLIN, MN0001. FOR NETWORK IMPLEMENTATION,
MANAGEMENT, AND MAINTENANCE PRICING
UNDER EIS THERE ARE NRC AND MRC CLINS FOR
MANAGED DEVICES. MNS MANAGED DEVICES ARE DEFINED
AS EITHER EXTRA-SMALL, SMALL, MEDIUM, LARGE, OR EXTRA-LARGE
BASED ON DEVICE CAPACITY. AGAIN, UNDER MNS THIS IS
TYPICALLY A ROUTER, SWITCH, OR SIMILAR PIECE OF
SERVICE RELATED EQUIPMENT OR GOVERNMENT FURNISHED
PROPERTY USED TO PROVIDE TELECOMMUNICATIONS
FUNCTIONALITY. OUT OF BAND MANAGEMENT SERVICE
ENSURES SECURE MANAGED ACCESS TO CRITICAL CORE
COMPONENTS IN THE EVENT OF A CATASTROPHIC FAILURE OF THE NORMAL IN-BAND
DEVICE ACCESS SERVICES. DURING THIS TYPE OF FAILURE, ACCESS TO THE DEVICE
MAY BE GAINED THROUGH A POTS LINE
OR WIRELESS SERVICE. FOR EACH OUT-OF-BAND
OPTION THERE ARE CONUS AND OCONUS PRICING
CLINS UNDER EIS. LET’S LOOK AT AN EXAMPLE. IN THIS PRICING EXAMPLE
WE WILL SHOW SOME OF THE VARIOUS MANAGED
NETWORK OPTIONS. FIRST THERE IS THE NETWORK
DESIGN AND ENGINEERING OPTION, WHICH IS SHOWN INSIDE
THE CIRCLE AT THE TOP. THIS IS CLIN MN00001, WHICH IS
AN INDIVIDUAL CASE BASED, ICB, CLIN FOR A NON-RECURRING
CHARGE, NRC. NEXT, WE SEE A PRICING EXAMPLE
FOR NETWORK IMPLEMENTATION, MANAGEMENT, AND MAINTENANCE. IN THIS CASE THERE IS AN EXAMPLE
OF PRICING FOR MANAGED DEVICES. CLIN MN11003 IS THE NRC
AND CLIN10003 IS THE MRC. THE DESCRIPTION IS MANAGED
NETWORK IMPLEMENTATION, MAINTENANCE, AND MANAGEMENT
FOR A MEDIUM-SIZED DEVICE. THERE ARE ALSO NRC AND MRC CLINS
FOR EXTRA-SMALL, SMALL, LARGE, AND EXTRA-LARGE DEVICES. AGAIN, SIZE IS BASED
ON DEVICE CAPACITY. ALSO NOTE THAT IT IS THE
CONTRACTOR, NOT THE GOVERNMENT WHO DETERMINES THE SIZE
CATEGORY FOR A GIVEN DEVICE. THUS, A DEVICE CONSIDERED LARGE BY ONE CONTRACTOR MAY BE
CLASSIFIED AS EXTRA LARGE BY A DIFFERENT CONTRACTOR. FINALLY, MNS MAY INCLUDE
ACCESSING NETWORK DEVICES VIA AN OUT-OF-BAND SERVICE OPTION
FOR CONUS OR OCONUS POTS OR THE WIRELESS SERVICE. IN THE EXAMPLE WE SHOW THE CLINS FOR THE OCONUS OUT-OF-BAND POTS
NRC AND MRC AS WELL AS THE CLINS FOR AN EXAMPLE CONUS WIRELESS
OUT-OF-BAND SERVICE NRC AND MRC. THESE ARE ALL AVAILABLE
COMPONENTS OF THE EIS MANAGED
NETWORK SERVICE. ADDITIONALLY, AN
AGENCY MAY ALSO WANT TO INCLUDE THE GOVERNMENT
FURNISHED PROPERTY MAINTENANCE FEATURE AVAILABLE UNDER THE
MNS NETWORK IMPLEMENTATION, MANAGEMENT, AND MAINTENANCE
OPTION. THE CLINS FOR THAT FEATURE
ARE SHOWN HERE IN THE EXAMPLE. AS MENTIONED EARLIER
THERE ARE ALSO FEATURES TO ADD AN AGENCY-SPECIFIC
NETWORK OPERATION CENTER AND AN AGENCY-SPECIFIC
SECURITY OPERATIONS CENTER. SHOWN HERE ARE THE CLINS FOR
THE NETWORK OPERATIONS CENTER. SO, THE TOTAL OF THE
NRCS, SUCH AS THE ICB NRCS FOR NETWORK DESIGN AND
ENGINEERING SERVICES AND THE NRCS FOR
IMPLEMENTATION, MANAGEMENT, AND MAINTENANCE SERVICE,
PLUS THE TOTAL OF THE MRCS FOR THE RESPECTIVE SERVICES,
PLUS THE COSTS FOR FEATURES, SUCH AS THE NETWORK
OPERATIONS CENTER OR THE SECURITY OPERATIONS
CENTER FEATURE, WHICH WILL BE A SEPARATE COST, WILL EQUAL THE TOTAL
SERVICE CHARGE. IT’S IMPORTANT TO NOTE THAT
THERE MAY BE A SEPARATE MRC FOR ACCESS ARRANGEMENT. IN ADDITION, DEPENDING
ON THE COMPLEXITY OF THE SOLUTION THERE
MAY BE CHARGES FOR ADDITIONAL SERVICE RELATED
EQUIPMENT IF ANY ARE REQUIRED. AND, THERE MAY BE SERVICE
RELATED LABOR CHARGES; FOR EXAMPLE, IF REQUESTING
A VENDOR MANNED AND MANAGED NETWORK
OPERATIONS CENTER.

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